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Managed IT Services

Tailored Engagement. Your IT, Your Way.

No two businesses share the same technical footprint. Whether you have an internal IT team that needs expert-level escalation support, or you require a complete hands-off technology partner, Netravix scales to fit your exact needs.

Co-Managed IT (Complementing Your Team)

We act as a strategic extension of your existing IT department. We provide Tier-3 escalation support, specialised project delivery, and vCIO oversight, allowing your internal team to focus on daily.

Fully Managed IT (Looking After the Entire Show)

We become your dedicated, outsourced IT department. We manage everything from hardware procurement and cloud licences to proactive network security and 24/7 support, operating under one single point of accountability to drive your business forward.

Security Embedded Operations

Our managed services are strictly aligned with the principles of ISO/IEC 27001. We actively manage cyber risk through structured access controls, rigorous patch management, and continuous threat monitoring, ensuring your environment remains secure by default.

IT Helpdesk & End User Support

We provide your global workforce with highly responsive, multi-tier remote and on-site support. From swift access requests to complex application troubleshooting, our engineers ensure your team remains productive without frustrating technical bottlenecks.

Frequently asked questions

Internal IT teams are often overwhelmed by daily helpdesk requests, leaving critical infrastructure unpatched. Our Co-Managed model introduces Tier-3 engineers and vCIO expertise to handle complex networking, security escalations, and major project delivery, while your internal team continues managing day-to-day operations.

IT environments naturally degrade over time due to undocumented changes, creating security vulnerabilities known as configuration drift. We implement structured IT Service Management (ITSM) frameworks and automated posture management to continuously enforce your secure configuration baseline.

Yes. Traditional break-fix IT relies on unpredictable hourly billing. We operate on a transparent, fixed monthly fee model. This approach incentivises proactive maintenance and stability, ensuring we focus on preventing issues rather than billing for downtime.

Absolutely. We maintain audit-ready environments aligned with global standards. Our operations, patch management, and access controls follow ISO 27001, SOC2, and UK Cyber Essentials Plus frameworks, ensuring continuous compliance.

Yes. We act as a vendor-neutral technology partner, leveraging enterprise partnerships to procure high-availability hardware and optimise software licensing. This reduces vendor sprawl and ensures you only pay for what your infrastructure requires.

We operate a 24/7 global delivery model with distributed engineering teams. Critical network and security incidents are immediately escalated to senior engineers, ensuring rapid remediation and minimal disruption across all time zones.

Ready to Future-Proof Your Infrastructure?

Book a preliminary consultation with our principal engineers. No sales representatives, just direct access to technical expertise.

Email Address

contact@netravix.com

Step 1 of 13

1. How do you assess and manage enterprise cyber risk?

Formal enterprise risk framework with continuous third-party monitoring and executive reporting.
Point-in-time compliance checks and annual risk assessments.
Ad-hoc risk assessments, mostly driven by external audit requirements.
Currently building our formal risk and vendor management framework.

2. How is sensitive corporate data classified, protected, and tracked?

Automated data discovery, strict classification tagging, and global DLP enforcement.
Manual data classification policies with basic access controls.
Fragmented data storage with no formal enterprise-wide classification.
Rely entirely on cloud service providers for data protection.

3. What architectural principles govern your cloud and on-premise security?

Secure-by-design with mandatory encryption, container security, hardened baselines.
Standard infrastructure deployments with partial encryption.
Legacy architecture with minimal cryptographic enforcement.
Visibility into total cryptographic and architectural posture is limited.

4. How is your internal network segmented to prevent lateral movement?

Micro-segmentation & strict Zero Trust applied universally.
Basic VLANs separate critical servers from user traffic.
Flat network architecture, traffic largely unrestricted.
Cloud-native, lateral movement unmonitored in VPCs.

5. How is identity authentication & privileged access managed?

Universal MFA, SSO, PAM with Just-in-Time access.
MFA on critical systems, admin accounts without formal PAM.
Partial MFA, standard accounts used for high-level IT tasks.
Fragmented visibility into privileged accounts.

6. What is your methodology for validating defenses and managing vulnerabilities?

Continuous scanning, automated patching, annual penetration testing.
Monthly patch cycles & occasional compliance scans.
Ad-hoc patching or only when required by regulator.
No formal tracking of patch compliance or testing.

7. What level of continuous threat detection & monitoring is deployed?

Next-Gen EDR/XDR with 24/7 SOC monitoring, automated isolation.
Standard Antivirus or unmonitored EDR alerts during business hours.
Legacy antivirus or fragmented solutions across regions.
Lack centralized visibility into endpoint fleet & network telemetry.

8. How prepared is your organisation to respond to critical ransomware?

Documented IR plan tested with immutable, air-gapped backups.
Documented IR plan with offsite backups, rarely tested together.
No formal IR plan, rely on local backups only.
Fully external MSPs/SaaS without joint recovery plan.

9. How is security integrated into software development or procurement?

Shift-left DevSecOps with automated SAST/DAST & dependency checks.
Security reviews immediately prior to deployment/procurement.
Minimal security testing, vulnerabilities patched post-deployment.
No internal development or formal SaaS code assessment.

10. How is continuous cybersecurity awareness & social engineering defence handled?

Monthly phishing simulations, role-specific training, active threat education.
Annual compliance-based video training for all staff.
Ad-hoc training only after security incidents.
Currently implementing formal security awareness program.

Does your organisation have any unique architectural factors (like heavily OT/ICS, purely serverless, complex regulatory needs) that our Principals should know before calculating your final report?

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